As a socially responsible blogger,
I often get invited for Social Media Reviews and launch parties of products and services. This is a review of
the newest hotel launch in Chennai- the ITC Grand Chola at Guindy, Mount Road. Read
on to find out with me, if the Grand Chola is really grand. Or not.
The History Behind
Native residents of Madras will
remember a long-time landmark in Guindy called the Campa Cola factory premises,
a defunct factory for long years now. It had also been showcased in a lot of
Tamil films which required climax scenes with large scale blowing up scenes involving cars and bombs.
And then came the news that the factory site had been bought over, razed to the
ground and a new hotel project conceived to be built by the ITC group, who own
and run the popular ITC Chola Sheraton. The Grand Chola hotel which has been
under construction for a long time (by Chennai's standards) was completed
recently and I was fortunate enough to be invited over for a launch party as
part of a group of social media reviewers. When I first got the invitation I
jumped at the chance immediately, cleared all my Saturday evening commitments
and turned up on time for the launch party, to check first-hand if the stories
I had been hearing (over the city's social circuits) were true, that a new
landmark has come up which might rival the old landmark which had been razed.
The Location
The Hotel location wise occupies
prime real estate just beyond the junction of the Guindy/Velachery/Adyar
trifurcation point, on the left hand side as you drive up Mount Road and if you
can’t place it still, it’s just next to the Dr.MGR medical university building.
The proximity to the airport and the IT corridor means that occupancy rates
should not be a problem, as business class travelers might opt for it in
preference to other nearby places. The hotel looks an imposing edifice as you
enter it from mount road and the security guards at the entrance have no
nonsense attitude and go about their duty with a gravitas disproportionate to
their jobs. And then comes the surprise; (unpleasant to me) as you are not
allowed to drive straight up to the foyer to enter the hotel proper but are
directed off to an entrance behind the main building. When I enquired later I
was offered the explanation that it is to demarcate (for security reasons)
between houseguests who are allowed to use the main foyer and visitors who are
supposed to enter via the back. An explanation which does not wash with me as I
think its counterproductive to have someone who arrives for maybe just a five
minute meeting to go round and round in search of a entrance through which he
will be allowed inside. ITC please take note.
Verdict : 3.5/5.
The Build
Although I am not an architecture
enthusiast per se, I do have more than a passing familiarity (and interest)
with design and esthetics considering that my profession involves working on
the most difficult canvas possible, the human face. As I stood there on Mount
road gazing up at the hotel and trying to take all of it in with a single
glance, I felt that the hotel had been conceptualized based on a Discovery
Channel version of Chola Architecture, all towers and pagodas, borrowing design
elements mainly from the single most famous Chola landmark, the Brihadeeswara
Temple, Tanjore. It’s kind of contrived but it still works because of the sheer
scale of the construction overwhelms you with its massive size. I felt and
still feel that this is one of the largest hotel spaces (built-up area wise) in
the south comparable in grandeur to the Lalith Mahal at Mysore.
Verdict : 4/5
The Interiors
When you have a massive edifice to
play around with you expect the same level of grandeur inside. But
unfortunately I was disappointed to find it was not so. The level of opulence
you come to expect as standard, from any ITC hotel (like the one at Agra where
I had stayed over last time I was there) is definitely there, but if you expect
them to exceed their usual standards and go overboard with luxury, they have not.
Or at least not yet, as the hotel is still undergoing its fitment and this was
just a soft launch. I couldn’t help crackling over with laughter when the
overenthusiastic salesperson who took me around for the grand tour pointed out
a marble design on the floor and said this is special design based on the Chola
culture of Kolam. I felt inclined to, but refrained from pointing out (out
of politeness) that if she cared to
visit my house, I would show her better versions of the same Kolam design
adorning the floors at home and not all Kolam designs have a Chola origin but
some are of more mundane provenance too. The only eye catching feature I
appreciated was the grand staircase which sweeps up both sides and seamlessly
divides both wings of the hotel in a non-obvious way. On the plus side, the
hotel seems to have adequate numbers of lifts and escalators which makes
wandering inside a cinch.
Verdict : 3/5
The Rooms.
As you can expect from a hotel of
this size, they have massive, massive number of rooms to fit any and all
crowds. But as this was just a soft launch I was given a sneak preview of just
a single sample room- an average business class room. The room was what you
would expect of any decent business class hotel but with a twist, they are
designed to be electronically controlled via an i-pad which is provided per
room. Nothing revolutionary but still a nice little touch of technological
progress. There were, to my satisfaction, ample number of power points provided
(but hidden behind false fronts for esthetic's) as I always travel around with
a variety of electronic gadgets with me and I prefer to charge all of them at
once instead of plugging/re-plugging/charging one by one. Seriously, returning
to a hotel room at the end of a busy, hard day and then finding out that you
have to decide between charging your mobile/s or your camera due to lack of
power-points leads to negative points in my book. I also got a look at the
conference rooms, all of them named Kaveri, like Kaveri1,2,3, depending on
capacity. The one which I saw was a 25-seater, sound-proofed, future-proofed
room with concealed mikes capable of direction finding signal pickups and 360°
cameras for video-conferencing – as per the spiel I was given.
Verdict : 3.5/5
F & B – Food and Beverages
As I said this was just a soft
launch and none of the major restaurants, like the ITC branded Peshawari are
open yet. The ones which I were taken to and shown were, surprisingly for such
a large building, quite small and cozy and not what you would expect at all
from the outside. Most of them look to have minimum seating capacity and have
not been designed for large capacity crowds. The in house Italian restaurant I
was shown around had an open pasta bar and a private dining are which has a
single table to seat just a dozen people. The mocktail bar which I was shown
had an even more limited bar area and the wine lounge and cigar bar could
comfortably seat groups of around ten to twelve only. All of which leads me to
believe that they are designed for the use of the in-house crowd, the guests
resident with them and not for outside visitors, who would definitely have to
make prior reservations if they want to get a table on time and not go back
disappointed. And the most surprising of all was that they dont have, at least
not yet, a functioning night spot to let down hair and unwind after a long day
negotiating business deals. An oversight which might cost them good clients to
say the least.
Verdict: 2.5/5
The Staff.
As of now the hotel is just
running with skeleton staff and you have to make allowances for them. I had a
tough time trying to control yawning as the lady from the sales team who took
me around described in a high falsetto, about the Cholas and their ways.
Seriously ITC, we get it. We get that you love and respect the Cholas. You dont
have to belabor it beyond a point where it gets so repetitive and boring. Plus
add the fact that the staffs are all of north indian origin which makes them
pronounce the Chola dynasty like Chole Bhature. Heads-up ITC. Get some Local
recruits if you wish to avoid hurting local sentiments. Or get language classes
(for proper accent/pronounciation) for your existing staff rotated from other
cities.
Verdict: 2.5/5
Overall :
Chennai is not a leisure or
tourism destination. It’s more of a business and convention based center. As
such any addition to the hotel industry offering decent business class
facilities is always welcome. And a location halfway between the airport and
the regular convention venue- Chennai
Trade Center should mean that occupancy rates will never fall below 50% at
least. But. And this is a qualified but. If I were organizing a large scale
convention or conference would I recommend the ITC Grand Chola without
reservations? Maybe not yet. I would still go with my first Choice LRM- Le
Royal Meridien, which has the same location advantage, good functioning
restaurants, a rocking nightspot/discotheque at Flames and comparable rates to
the Grand Chola. Plus add free wifi. I mean seriously what was ITC thinking
when they decided to charge for wi-fi when even any small self respecting
coffee shop nowadays offers free wifi. These little things sometimes have
disproportionate effects on decision making. It hits the spot if you go with no
expectations but just looking for a normal business class experience, but
beyond that there is nothing much to
recommend it over and above other comparable city hotels.
Final verdict : 3/5.
My Verdict : The ITC Grand Chola is
a work in progress. Filled with Grandeur still not yet Grand. But hopefully
will be soon. And turn into a landmark which will make the city proud. Whether
that happens or not only time will tell. Over to you ITC.